{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-11-07T03:35:10","modified_gmt":"2026-11-07T03:35:10","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/phaelun.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<style>\n<p>:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --text:#202225;--body:#50555a;--muted:#757b80;--rule:#e2e5e8;--rule-soft:#f0f1f2;--soft:#fafbfb;--soft-2:#f6f7f7;\n}\n\n\n\nmain{width:min(1040px,calc(100% - 92px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 26px;margin:0 0 31px;padding:0 0 14px;border-bottom:1px solid var(--rule);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta strong{color:var(--text);font-weight:700}\nsection{position:relative;margin:0 0 32px;padding:0 0 27px;border-bottom:1px solid var(--rule-soft)}\nsection:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}.entry-content h3{display:flex;align-items:flex-start;gap:12px;margin:0 0 13px;padding:0;font-size:18.5px;line-height:1.42;font-weight:700;color:var(--text);letter-spacing:0}\nh3 .n{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:24px;margin-top:1px;padding:0 7px;border:1px solid var(--rule);border-left:3px solid var(--theme-primary);border-radius:2px;background:#fff;color:var(--theme-secondary);font-size:10.5px;line-height:1;font-weight:800;letter-spacing:.08em}\nh3:after{content:\"\";display:block;flex:1;height:1px;margin:12px 0 0 2px;background:linear-gradient(90deg,var(--rule),transparent)}.entry-content p{margin:0 0 10px;color:var(--body)}\np:last-child{margin-bottom:0}\nstrong{color:#16181a;font-weight:700}.entry-content a{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}\na:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}.entry-content ul,.entry-content ol{margin:9px 0 12px;padding-left:22px;color:var(--body)}.entry-content li{margin:4px 0}\n.note{margin:13px 0;padding:11px 14px;background:var(--soft);border:1px solid var(--rule-soft);border-left:3px solid var(--theme-secondary);border-radius:2px}\n.box-list{display:grid;gap:9px;margin:13px 0 3px}\n.box{position:relative;padding:12px 14px 12px 17px;background:#fff;border:1px solid var(--rule-soft);border-radius:2px}\n.box:before{content:\"\";position:absolute;left:0;top:12px;bottom:12px;width:2px;background:var(--theme-primary)}\n.box:nth-child(even):before{background:var(--theme-secondary)}\n.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:36px}\n.table-wrap{overflow-x:auto;margin:13px 0 4px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--rule);background:#fff}.entry-content table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}.entry-content th,.entry-content td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--rule-soft)}.entry-content th{font-weight:700;color:var(--text);background:var(--soft-2)}\ntr:last-child td{border-bottom:0}\n.timeline{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:15px 0 18px;border-top:1px solid var(--rule);border-bottom:1px solid var(--rule)}\n.step{position:relative;min-height:94px;padding:15px 17px 13px;border-right:1px solid var(--rule-soft);background:#fff}\n.step:last-child{border-right:0}\n.step:before{content:\"\";position:absolute;left:17px;top:-4px;width:7px;height:7px;border-radius:50%;background:var(--theme-primary)}\n.step:nth-child(even):before{background:var(--theme-secondary)}\n.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--text)}\n.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--body)}\n.faq-item{position:relative;margin:0 0 15px;padding:0 0 15px 18px;border-bottom:1px solid var(--rule-soft)}\n.faq-item:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}\n.faq-item:before{content:\"\";position:absolute;left:0;top:5px;width:5px;height:5px;border-radius:50%;background:var(--theme-primary)}\n.faq-item:nth-child(even):before{background:var(--theme-secondary)}\n.faq-q{margin:0 0 5px;padding:0;font-weight:700;color:var(--text)}\n.faq-a{margin:0;color:var(--body)}\n.cards6{display:grid;grid-template-columns:repeat(3,1fr);gap:12px 14px;margin:15px 0 18px}\n.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:12px 14px;background:#fff;border:1px solid var(--rule);border-top:2px solid var(--theme-primary);border-radius:3px}\n.pay-card:nth-child(even){border-top-color:var(--theme-secondary)}\n.pay-card svg{display:block;width:100%;max-width:225px;height:68px}\n.small{font-size:14px;color:var(--muted)}\n@media(max-width:760px){\n  main{width:min(100% - 30px,1040px);padding:30px 0 52px}\n  .meta{gap:6px 16px;margin-bottom:27px}\n  section{margin-bottom:27px;padding-bottom:23px}.entry-content h3{font-size:18px;gap:10px}\n  h3:after{display:none}\n  .split{grid-template-columns:1fr;gap:18px}\n  .timeline{grid-template-columns:1fr 1fr}\n  .step:nth-child(2){border-right:0}\n  .step:nth-child(-n+2){border-bottom:1px solid var(--rule-soft)}\n  .cards6{grid-template-columns:1fr 1fr;gap:10px}\n  .pay-card{min-height:98px;padding:10px}\n  .pay-card svg{height:60px}\n}\n@media(max-width:480px){\n  main{width:calc(100% - 26px)}\n  .timeline,.cards6{grid-template-columns:1fr}\n  .step{border-right:0;border-bottom:1px solid var(--rule-soft)}\n  .step:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div>\n<div class=\"meta\"><span><strong>Last Updated:<\/strong> 7 November 2026<\/span><span><strong>Brand:<\/strong> PhaeLun<\/span><\/div>\n<section>\n<h3><span class=\"n\">01<\/span>Returns at a Glance<\/h3>\n<p>Eligible normal return requests must be made within <strong>14 calendar days after receipt<\/strong>. There is <strong>no restocking fee<\/strong>.<\/p>\n<p>If possible, contact us within <strong>48 hours<\/strong> after discovering a return issue so support can begin promptly. This 48-hour service guideline does <strong>not shorten<\/strong> the 14-day return request window or any mandatory statutory consumer rights.<\/p>\n<p>Before returning anything, contact <strong>support@phaelun.com<\/strong> for return instructions.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span>EU Withdrawal Right<\/h3>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason.<\/p>\n<p>For a normal statutory withdrawal, the customer may bear return shipping costs if that responsibility was clearly disclosed before purchase.<\/p>\n<p>Where required by law, the standard original delivery cost must be refunded. Any supplementary cost caused by choosing a more expensive delivery option than the least expensive standard method may be non-refundable to the extent permitted by law.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span>A. Normal \/ Change-of-Mind Returns<\/h3>\n<p>Eligible non-defective returns may include change of mind, no longer wanted, size preference or personal preference.<\/p>\n<p>Items may be required to be <strong>unused, unworn, unwashed, in original condition and with original tags where applicable<\/strong>. These conditions do not remove mandatory rights, including reasonable inspection rights under applicable EU withdrawal law.<\/p>\n<p>For a normal change-of-mind return, the customer pays the return shipping cost.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span>B. Problem Goods<\/h3>\n<p>If goods are damaged, defective, incorrect or incomplete, contact our support team promptly with reasonable order information.<\/p>\n<p>For merchant-responsibility issues, the merchant pays the <strong>applicable return shipping cost<\/strong>.<\/p>\n<p>Mandatory statutory rights for non-conforming goods remain fully available.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span>Return Steps<\/h3>\n<div class=\"box-list\">\n<div class=\"box\">\n<p><strong>1. Contact our support team:<\/strong> email support@phaelun.com to register the return.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>2. Receive instructions:<\/strong> customer support will provide the applicable return address and steps.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>3. Send the item:<\/strong> follow the instructions and retain reasonable proof of shipment where appropriate.<\/p>\n<\/div>\n<div class=\"box\">\n<p><strong>4. Review and resolution:<\/strong> once received, the return is reviewed and the appropriate refund or exchange process is completed.<\/p>\n<\/div>\n<\/div>\n<p class=\"note\"><strong>Important:<\/strong> No. 161-13, Jinmao West Road, Jinmao Subdistrict (Zhongshan Subdistrict), Longhua District\nHaikou City Hainan Province 570125\nChina is the registered business address and is <strong>not automatically the return address<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span>Exchanges<\/h3>\n<p><strong>Direct exchanges are supported.<\/strong> For non-defective exchanges, the customer pays both the return shipping cost and the replacement-item shipping cost.<\/p>\n<p>For exchanges caused by damaged, defective, incorrect or incomplete goods, the merchant pays the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span>Refund Timing and Method<\/h3>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after the return has been received and reviewed.<\/p>\n<p>This is an internal merchant processing target only and does not extend, reduce or replace any mandatory statutory refund deadline. For applicable EU withdrawals, we may withhold reimbursement only as permitted by law until the goods are received or evidence of return is provided.<\/p>\n<p>Approved refunds generally return to the <strong>original payment method<\/strong>. Your bank, card issuer or payment provider may take additional time to display the funds.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span>C. EU Statutory Withdrawal Process<\/h3>\n<p>EU statutory withdrawal is distinct from the store\u2019s ordinary commercial return policy.<\/p>\n<p>After giving withdrawal notice, return the goods in accordance with applicable law and the return instructions supplied by customer support.<\/p>\n<p>Nothing in this policy imposes a shorter statutory period or procedure that would remove a mandatory withdrawal right.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span>Exceptions, Where Applicable<\/h3>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits.<\/p>\n<p>This does not exclude rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">10<\/span>Statutory Consumer Rights<\/h3>\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: 01Returns at a Glance Eligible normal return requests must be made within 14 calendar days after receipt. There is no restocking fee. If possible, contact us within 48 hours after discovering a return issue so support can begin promptly. This 48-hour service guideline does not shorten the 14-day return request window or [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24231,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24231"}],"wp:attachment":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}