{"id":20581,"date":"2026-07-23T14:00:50","date_gmt":"2026-07-23T14:00:50","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=20581"},"modified":"2026-11-07T03:35:10","modified_gmt":"2026-11-07T03:35:10","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/phaelun.com\/bsite\/terms-of-use\/","title":{"rendered":"Terms Of Use"},"content":{"rendered":"<style>\n<p>:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --text:#202225;--body:#50555a;--muted:#757b80;--rule:#e2e5e8;--rule-soft:#f0f1f2;--soft:#fafbfb;--soft-2:#f6f7f7;\n}\n\n\n\nmain{width:min(1040px,calc(100% - 92px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 26px;margin:0 0 31px;padding:0 0 14px;border-bottom:1px solid var(--rule);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta strong{color:var(--text);font-weight:700}\nsection{position:relative;margin:0 0 32px;padding:0 0 27px;border-bottom:1px solid var(--rule-soft)}\nsection:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}.entry-content h3{display:flex;align-items:flex-start;gap:12px;margin:0 0 13px;padding:0;font-size:18.5px;line-height:1.42;font-weight:700;color:var(--text);letter-spacing:0}\nh3 .n{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:24px;margin-top:1px;padding:0 7px;border:1px solid var(--rule);border-left:3px solid var(--theme-primary);border-radius:2px;background:#fff;color:var(--theme-secondary);font-size:10.5px;line-height:1;font-weight:800;letter-spacing:.08em}\nh3:after{content:\"\";display:block;flex:1;height:1px;margin:12px 0 0 2px;background:linear-gradient(90deg,var(--rule),transparent)}.entry-content p{margin:0 0 10px;color:var(--body)}\np:last-child{margin-bottom:0}\nstrong{color:#16181a;font-weight:700}.entry-content a{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}\na:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}.entry-content ul,.entry-content ol{margin:9px 0 12px;padding-left:22px;color:var(--body)}.entry-content li{margin:4px 0}\n.note{margin:13px 0;padding:11px 14px;background:var(--soft);border:1px solid var(--rule-soft);border-left:3px solid var(--theme-secondary);border-radius:2px}\n.box-list{display:grid;gap:9px;margin:13px 0 3px}\n.box{position:relative;padding:12px 14px 12px 17px;background:#fff;border:1px solid var(--rule-soft);border-radius:2px}\n.box:before{content:\"\";position:absolute;left:0;top:12px;bottom:12px;width:2px;background:var(--theme-primary)}\n.box:nth-child(even):before{background:var(--theme-secondary)}\n.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:36px}\n.table-wrap{overflow-x:auto;margin:13px 0 4px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--rule);background:#fff}.entry-content table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}.entry-content th,.entry-content td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--rule-soft)}.entry-content th{font-weight:700;color:var(--text);background:var(--soft-2)}\ntr:last-child td{border-bottom:0}\n.timeline{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:15px 0 18px;border-top:1px solid var(--rule);border-bottom:1px solid var(--rule)}\n.step{position:relative;min-height:94px;padding:15px 17px 13px;border-right:1px solid var(--rule-soft);background:#fff}\n.step:last-child{border-right:0}\n.step:before{content:\"\";position:absolute;left:17px;top:-4px;width:7px;height:7px;border-radius:50%;background:var(--theme-primary)}\n.step:nth-child(even):before{background:var(--theme-secondary)}\n.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--text)}\n.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--body)}\n.faq-item{position:relative;margin:0 0 15px;padding:0 0 15px 18px;border-bottom:1px solid var(--rule-soft)}\n.faq-item:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}\n.faq-item:before{content:\"\";position:absolute;left:0;top:5px;width:5px;height:5px;border-radius:50%;background:var(--theme-primary)}\n.faq-item:nth-child(even):before{background:var(--theme-secondary)}\n.faq-q{margin:0 0 5px;padding:0;font-weight:700;color:var(--text)}\n.faq-a{margin:0;color:var(--body)}\n.cards6{display:grid;grid-template-columns:repeat(3,1fr);gap:12px 14px;margin:15px 0 18px}\n.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:12px 14px;background:#fff;border:1px solid var(--rule);border-top:2px solid var(--theme-primary);border-radius:3px}\n.pay-card:nth-child(even){border-top-color:var(--theme-secondary)}\n.pay-card svg{display:block;width:100%;max-width:225px;height:68px}\n.small{font-size:14px;color:var(--muted)}\n@media(max-width:760px){\n  main{width:min(100% - 30px,1040px);padding:30px 0 52px}\n  .meta{gap:6px 16px;margin-bottom:27px}\n  section{margin-bottom:27px;padding-bottom:23px}.entry-content h3{font-size:18px;gap:10px}\n  h3:after{display:none}\n  .split{grid-template-columns:1fr;gap:18px}\n  .timeline{grid-template-columns:1fr 1fr}\n  .step:nth-child(2){border-right:0}\n  .step:nth-child(-n+2){border-bottom:1px solid var(--rule-soft)}\n  .cards6{grid-template-columns:1fr 1fr;gap:10px}\n  .pay-card{min-height:98px;padding:10px}\n  .pay-card svg{height:60px}\n}\n@media(max-width:480px){\n  main{width:calc(100% - 26px)}\n  .timeline,.cards6{grid-template-columns:1fr}\n  .step{border-right:0;border-bottom:1px solid var(--rule-soft)}\n  .step:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div>\n<div class=\"meta\"><span><strong>Last Updated:<\/strong> 7 November 2026<\/span><span><strong>Brand:<\/strong> PhaeLun<\/span><\/div>\n<section>\n<h3><span class=\"n\">01<\/span>Scope<\/h3>\n<p>These Terms govern use of the website and purchases from <strong>PhaeLun<\/strong>. Mandatory statutory consumer rights remain unaffected.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span>Website Use<\/h3>\n<p>You may use the website only for lawful purposes and in a manner that does not interfere with security, availability or other users.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span>Product Information<\/h3>\n<p>We aim to present product descriptions and images clearly. Minor display differences may occur. Product-specific information shown at the time of purchase forms part of the order information.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span>Prices and Taxes<\/h3>\n<p>Displayed product prices <strong>include applicable tax<\/strong> according to the website pricing configuration. This is separate from customs or import charges that may arise for international delivery.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span>Orders and Order Changes<\/h3>\n<p>Submitting an order is a request to purchase the selected products under the information displayed at checkout.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span>Order Acceptance<\/h3>\n<p>An order is accepted when we confirm acceptance or otherwise proceed with fulfilment, subject to applicable law.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span>Processing<\/h3>\n<p>Orders are typically processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span>Cancellation<\/h3>\n<p>You may request cancellation <strong>before dispatch<\/strong> by contacting support@phaelun.com. After dispatch, cancellation is not guaranteed.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span>Address Changes<\/h3>\n<p>Address changes may be requested before dispatch. After the carrier receives the parcel, changes may depend on carrier procedures and are not guaranteed.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">10<\/span>Payments<\/h3>\n<p>Payments are processed through <strong>Stripe<\/strong>. The transaction currency is <strong>$<\/strong>. Available methods are those shown on the payment or checkout page.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">11<\/span>Shipping Fees<\/h3>\n<p>Standard shipping is <strong>6$<\/strong> for orders below the free-shipping threshold.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">12<\/span>Free Shipping<\/h3>\n<p>Orders reaching <strong>50<\/strong> receive free standard shipping.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">13<\/span>Dispatch<\/h3>\n<p>Orders are prepared for dispatch <strong>within 3 business days<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">14<\/span>Estimated Delivery<\/h3>\n<p>Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. Estimates may vary due to destination, carrier operations, customs, peak periods, weather, public holidays or other circumstances outside reasonable control. This is not a guaranteed delivery date.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">15<\/span>Tracking<\/h3>\n<p><strong>Every order includes shipment tracking.<\/strong> Tracking details are provided after dispatch once available.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">16<\/span>Customs and Import Duties<\/h3>\n<p>Where applicable, destination-country customs duty, import charges and customs handling charges are the <strong>customer\u2019s responsibility<\/strong>, unless mandatory law requires otherwise.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">17<\/span>Lost Parcels<\/h3>\n<p>If a parcel appears lost, contact our support team. We review tracking and investigate with the carrier. If the parcel is confirmed lost, the available resolution is <strong>reshipment or refund<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">18<\/span>EU Right of Withdrawal<\/h3>\n<p>Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt without giving a reason, subject to lawful exceptions.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">19<\/span>Returns<\/h3>\n<p>Eligible normal returns must be requested within <strong>14 calendar days after receipt<\/strong>. Contact our support team first for return instructions.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">20<\/span>Return Shipping<\/h3>\n<p>For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">21<\/span>Exchanges<\/h3>\n<p>Direct exchanges are supported. For non-defective exchanges, the customer pays both return and replacement shipping. For merchant-responsibility issues, the merchant pays applicable shipping.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">22<\/span>Defective \/ Incorrect \/ Incomplete Goods<\/h3>\n<p>Mandatory rights relating to damaged, defective, incorrect or incomplete goods are not limited by ordinary return conditions.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">23<\/span>Refunds<\/h3>\n<p>Our internal target is to process approved refunds within <strong>7 business days<\/strong> after return review. This target does not replace or extend statutory refund deadlines. Refunds generally return to the original payment method.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">24<\/span>Personalised Goods Exception Where Applicable<\/h3>\n<p>If clearly personalised, custom-made or made-to-order goods are offered in the future, they may be excluded from ordinary change-of-mind or statutory withdrawal rights where applicable law permits. This does not exclude rights for defective, damaged, incorrect goods or merchant production errors.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">25<\/span>Statutory Consumer Rights<\/h3>\n<p><strong>Mandatory Statutory Consumer Rights<\/strong> always prevail. Nothing in these Terms excludes rights that cannot lawfully be excluded.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">26<\/span>Intellectual Property<\/h3>\n<p>Website content, branding, design, text and other protected material may not be copied or misused except as permitted by applicable law.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">27<\/span>Privacy<\/h3>\n<p>Personal data is handled in accordance with the Privacy Policy. Privacy enquiries should be sent to <strong>privacy@phaelun.com<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">28<\/span>Liability<\/h3>\n<p>Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory statutory consumer rights.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">29<\/span>Changes<\/h3>\n<p>We may update these Terms from time to time. The current version is identified by the Last Updated value shown above.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">30<\/span>Governing Law, Jurisdiction and Contact<\/h3>\n<p>These Terms are governed by the laws applicable to <strong>Haikou Haochenxuan Trading Co., Ltd.<\/strong> in <strong>China<\/strong>, subject to any mandatory consumer-protection rules that apply in the customer\u2019s country of residence. Courts with jurisdiction under applicable law may hear disputes, and nothing here deprives consumers of mandatory rights to bring claims in another competent forum. For support, contact <strong>support@phaelun.com<\/strong>.<\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: 01Scope These Terms govern use of the website and purchases from . Mandatory statutory consumer rights remain unaffected. 02Website Use You may use the website only for lawful purposes and in a manner that does not interfere with security, availability or other users. 03Product Information We aim to present product descriptions and [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20581","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/20581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/comments?post=20581"}],"version-history":[{"count":2,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions"}],"predecessor-version":[{"id":24234,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/20581\/revisions\/24234"}],"wp:attachment":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/media?parent=20581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}