{"id":23538,"date":"2026-08-24T10:19:26","date_gmt":"2026-08-24T10:19:26","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/shipping-policy\/"},"modified":"2026-11-07T03:35:10","modified_gmt":"2026-11-07T03:35:10","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/phaelun.com\/bsite\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<style>\n<p>:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --text:#202225;--body:#50555a;--muted:#757b80;--rule:#e2e5e8;--rule-soft:#f0f1f2;--soft:#fafbfb;--soft-2:#f6f7f7;\n}\n\n\n\nmain{width:min(1040px,calc(100% - 92px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 26px;margin:0 0 31px;padding:0 0 14px;border-bottom:1px solid var(--rule);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta strong{color:var(--text);font-weight:700}\nsection{position:relative;margin:0 0 32px;padding:0 0 27px;border-bottom:1px solid var(--rule-soft)}\nsection:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}.entry-content h3{display:flex;align-items:flex-start;gap:12px;margin:0 0 13px;padding:0;font-size:18.5px;line-height:1.42;font-weight:700;color:var(--text);letter-spacing:0}\nh3 .n{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:24px;margin-top:1px;padding:0 7px;border:1px solid var(--rule);border-left:3px solid var(--theme-primary);border-radius:2px;background:#fff;color:var(--theme-secondary);font-size:10.5px;line-height:1;font-weight:800;letter-spacing:.08em}\nh3:after{content:\"\";display:block;flex:1;height:1px;margin:12px 0 0 2px;background:linear-gradient(90deg,var(--rule),transparent)}.entry-content p{margin:0 0 10px;color:var(--body)}\np:last-child{margin-bottom:0}\nstrong{color:#16181a;font-weight:700}.entry-content a{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}\na:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}.entry-content ul,.entry-content ol{margin:9px 0 12px;padding-left:22px;color:var(--body)}.entry-content li{margin:4px 0}\n.note{margin:13px 0;padding:11px 14px;background:var(--soft);border:1px solid var(--rule-soft);border-left:3px solid var(--theme-secondary);border-radius:2px}\n.box-list{display:grid;gap:9px;margin:13px 0 3px}\n.box{position:relative;padding:12px 14px 12px 17px;background:#fff;border:1px solid var(--rule-soft);border-radius:2px}\n.box:before{content:\"\";position:absolute;left:0;top:12px;bottom:12px;width:2px;background:var(--theme-primary)}\n.box:nth-child(even):before{background:var(--theme-secondary)}\n.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:36px}\n.table-wrap{overflow-x:auto;margin:13px 0 4px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--rule);background:#fff}.entry-content table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}.entry-content th,.entry-content td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--rule-soft)}.entry-content th{font-weight:700;color:var(--text);background:var(--soft-2)}\ntr:last-child td{border-bottom:0}\n.timeline{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:15px 0 18px;border-top:1px solid var(--rule);border-bottom:1px solid var(--rule)}\n.step{position:relative;min-height:94px;padding:15px 17px 13px;border-right:1px solid var(--rule-soft);background:#fff}\n.step:last-child{border-right:0}\n.step:before{content:\"\";position:absolute;left:17px;top:-4px;width:7px;height:7px;border-radius:50%;background:var(--theme-primary)}\n.step:nth-child(even):before{background:var(--theme-secondary)}\n.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--text)}\n.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--body)}\n.faq-item{position:relative;margin:0 0 15px;padding:0 0 15px 18px;border-bottom:1px solid var(--rule-soft)}\n.faq-item:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}\n.faq-item:before{content:\"\";position:absolute;left:0;top:5px;width:5px;height:5px;border-radius:50%;background:var(--theme-primary)}\n.faq-item:nth-child(even):before{background:var(--theme-secondary)}\n.faq-q{margin:0 0 5px;padding:0;font-weight:700;color:var(--text)}\n.faq-a{margin:0;color:var(--body)}\n.cards6{display:grid;grid-template-columns:repeat(3,1fr);gap:12px 14px;margin:15px 0 18px}\n.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:12px 14px;background:#fff;border:1px solid var(--rule);border-top:2px solid var(--theme-primary);border-radius:3px}\n.pay-card:nth-child(even){border-top-color:var(--theme-secondary)}\n.pay-card svg{display:block;width:100%;max-width:225px;height:68px}\n.small{font-size:14px;color:var(--muted)}\n@media(max-width:760px){\n  main{width:min(100% - 30px,1040px);padding:30px 0 52px}\n  .meta{gap:6px 16px;margin-bottom:27px}\n  section{margin-bottom:27px;padding-bottom:23px}.entry-content h3{font-size:18px;gap:10px}\n  h3:after{display:none}\n  .split{grid-template-columns:1fr;gap:18px}\n  .timeline{grid-template-columns:1fr 1fr}\n  .step:nth-child(2){border-right:0}\n  .step:nth-child(-n+2){border-bottom:1px solid var(--rule-soft)}\n  .cards6{grid-template-columns:1fr 1fr;gap:10px}\n  .pay-card{min-height:98px;padding:10px}\n  .pay-card svg{height:60px}\n}\n@media(max-width:480px){\n  main{width:calc(100% - 26px)}\n  .timeline,.cards6{grid-template-columns:1fr}\n  .step{border-right:0;border-bottom:1px solid var(--rule-soft)}\n  .step:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div>\n<div class=\"meta\"><span><strong>Last Updated:<\/strong> 7 November 2026<\/span><span><strong>Brand:<\/strong> PhaeLun<\/span><\/div>\n<section>\n<h3><span class=\"n\">01<\/span>Shipping Destinations<\/h3>\n<p>We provide international shipping to <strong>European Union countries<\/strong>. Other supported countries or regions are those available for selection at checkout.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span>Order Processing and Dispatch<\/h3>\n<p>Orders are typically processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<p>Orders are prepared for dispatch <strong>within 3 business days<\/strong>.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span>Shipping Fees and Free Shipping<\/h3>\n<p>Standard shipping is <strong>6$<\/strong> for orders below the free-shipping threshold.<\/p>\n<p>Orders reaching <strong>50<\/strong> receive free standard shipping.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span>Shipping Timeline<\/h3>\n<div class=\"timeline\">\n<div class=\"step\"><strong>1. Processing<\/strong><span>1\u20133 business days<\/span><\/div>\n<div class=\"step\"><strong>2. Dispatch<\/strong><span>within 3 business days<\/span><\/div>\n<div class=\"step\"><strong>3. Transit<\/strong><span>7\u201315 business days after dispatch<\/span><\/div>\n<div class=\"step\"><strong>4. Delivery<\/strong><span>Final handover by the carrier<\/span><\/div>\n<\/div>\n<p>The transit period is an <strong>estimate<\/strong>, not a guaranteed arrival date.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span>Address Accuracy and Changes<\/h3>\n<p>Please verify your delivery address before submitting an order.<\/p>\n<p>Address changes may be requested <strong>before dispatch<\/strong> by contacting support@phaelun.com. After dispatch, changes are not guaranteed and may depend on carrier procedures.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span>Carriers and Tracking<\/h3>\n<p>Orders may be carried by <strong>DHL, UPS, FedEx, USPS or YunExpress<\/strong>. The carrier for an individual order depends on destination, shipping route and operational arrangements.<\/p>\n<p><strong>Every order includes shipment tracking.<\/strong> Tracking information is provided after dispatch once carrier data becomes available.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span>Delivery Delays<\/h3>\n<p>Transit estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.<\/p>\n<p>These factors do not remove any mandatory legal responsibility that applies to the merchant.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span>International Orders, Customs and Duties<\/h3>\n<p>Displayed product prices include applicable tax under the website pricing configuration.<\/p>\n<p>For international orders, destination-country <strong>customs duty, import charges and customs handling charges<\/strong> are the customer\u2019s responsibility where applicable, unless mandatory law requires otherwise.<\/p>\n<p>Tax included in the product price does not mean that every possible import duty or customs charge is prepaid.<\/p>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span>Lost Parcels<\/h3>\n<div class=\"box-list\">\n<div class=\"box\">\n<p><strong>Contact our support team<\/strong> if a parcel has not arrived within a reasonable period or appears lost.<\/p>\n<\/div>\n<div class=\"box\">\n<p>We will <strong>review the tracking information<\/strong> and investigate the shipment with the relevant carrier.<\/p>\n<\/div>\n<div class=\"box\">\n<p>We may request reasonable delivery information where necessary for the investigation.<\/p>\n<\/div>\n<div class=\"box\">\n<p>If the parcel is <strong>confirmed lost<\/strong>, we will offer an appropriate resolution of <strong>reshipment or refund<\/strong>.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">10<\/span>Customer Support<\/h3>\n<p>For shipping, tracking, address changes or delivery questions, contact <strong>support@phaelun.com<\/strong>.<\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: 01Shipping Destinations We provide international shipping to European Union countries. Other supported countries or regions are those available for selection at checkout. 02Order Processing and Dispatch Orders are typically processed within 1\u20133 business days. Orders are prepared for dispatch within 3 business days. 03Shipping Fees and Free Shipping Standard shipping is 6 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-23538","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/23538","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/comments?post=23538"}],"version-history":[{"count":1,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions"}],"predecessor-version":[{"id":24232,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/23538\/revisions\/24232"}],"wp:attachment":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/media?parent=23538"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}