{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-11-07T03:35:10","modified_gmt":"2026-11-07T03:35:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/phaelun.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n<p>:root{\n  --theme-primary:#0F766E;\n  --theme-secondary:#14B8A6;\n  --text:#202225;--body:#50555a;--muted:#757b80;--rule:#e2e5e8;--rule-soft:#f0f1f2;--soft:#fafbfb;--soft-2:#f6f7f7;\n}\n\n\n\nmain{width:min(1040px,calc(100% - 92px));margin:0 auto;padding:40px 0 74px}\n.meta{display:flex;flex-wrap:wrap;gap:7px 26px;margin:0 0 31px;padding:0 0 14px;border-bottom:1px solid var(--rule);font-size:13.5px;line-height:1.5;color:var(--muted)}\n.meta strong{color:var(--text);font-weight:700}\nsection{position:relative;margin:0 0 32px;padding:0 0 27px;border-bottom:1px solid var(--rule-soft)}\nsection:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}.entry-content h3{display:flex;align-items:flex-start;gap:12px;margin:0 0 13px;padding:0;font-size:18.5px;line-height:1.42;font-weight:700;color:var(--text);letter-spacing:0}\nh3 .n{flex:0 0 auto;display:inline-flex;align-items:center;justify-content:center;min-width:30px;height:24px;margin-top:1px;padding:0 7px;border:1px solid var(--rule);border-left:3px solid var(--theme-primary);border-radius:2px;background:#fff;color:var(--theme-secondary);font-size:10.5px;line-height:1;font-weight:800;letter-spacing:.08em}\nh3:after{content:\"\";display:block;flex:1;height:1px;margin:12px 0 0 2px;background:linear-gradient(90deg,var(--rule),transparent)}.entry-content p{margin:0 0 10px;color:var(--body)}\np:last-child{margin-bottom:0}\nstrong{color:#16181a;font-weight:700}.entry-content a{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px}\na:focus-visible{outline:2px solid var(--theme-secondary);outline-offset:3px;border-radius:2px}.entry-content ul,.entry-content ol{margin:9px 0 12px;padding-left:22px;color:var(--body)}.entry-content li{margin:4px 0}\n.note{margin:13px 0;padding:11px 14px;background:var(--soft);border:1px solid var(--rule-soft);border-left:3px solid var(--theme-secondary);border-radius:2px}\n.box-list{display:grid;gap:9px;margin:13px 0 3px}\n.box{position:relative;padding:12px 14px 12px 17px;background:#fff;border:1px solid var(--rule-soft);border-radius:2px}\n.box:before{content:\"\";position:absolute;left:0;top:12px;bottom:12px;width:2px;background:var(--theme-primary)}\n.box:nth-child(even):before{background:var(--theme-secondary)}\n.box p{margin:0}\n.split{display:grid;grid-template-columns:1fr 1fr;gap:36px}\n.table-wrap{overflow-x:auto;margin:13px 0 4px;border-top:2px solid var(--theme-primary);border-bottom:1px solid var(--rule);background:#fff}.entry-content table{border-collapse:collapse;width:100%;min-width:640px;background:#fff}.entry-content th,.entry-content td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--rule-soft)}.entry-content th{font-weight:700;color:var(--text);background:var(--soft-2)}\ntr:last-child td{border-bottom:0}\n.timeline{position:relative;display:grid;grid-template-columns:repeat(4,1fr);gap:0;margin:15px 0 18px;border-top:1px solid var(--rule);border-bottom:1px solid var(--rule)}\n.step{position:relative;min-height:94px;padding:15px 17px 13px;border-right:1px solid var(--rule-soft);background:#fff}\n.step:last-child{border-right:0}\n.step:before{content:\"\";position:absolute;left:17px;top:-4px;width:7px;height:7px;border-radius:50%;background:var(--theme-primary)}\n.step:nth-child(even):before{background:var(--theme-secondary)}\n.step strong{display:block;margin:0 0 5px;font-size:14px;line-height:1.4;color:var(--text)}\n.step span{display:block;font-size:14.5px;line-height:1.55;color:var(--body)}\n.faq-item{position:relative;margin:0 0 15px;padding:0 0 15px 18px;border-bottom:1px solid var(--rule-soft)}\n.faq-item:last-child{margin-bottom:0;padding-bottom:0;border-bottom:0}\n.faq-item:before{content:\"\";position:absolute;left:0;top:5px;width:5px;height:5px;border-radius:50%;background:var(--theme-primary)}\n.faq-item:nth-child(even):before{background:var(--theme-secondary)}\n.faq-q{margin:0 0 5px;padding:0;font-weight:700;color:var(--text)}\n.faq-a{margin:0;color:var(--body)}\n.cards6{display:grid;grid-template-columns:repeat(3,1fr);gap:12px 14px;margin:15px 0 18px}\n.pay-card{min-height:110px;display:flex;align-items:center;justify-content:center;padding:12px 14px;background:#fff;border:1px solid var(--rule);border-top:2px solid var(--theme-primary);border-radius:3px}\n.pay-card:nth-child(even){border-top-color:var(--theme-secondary)}\n.pay-card svg{display:block;width:100%;max-width:225px;height:68px}\n.small{font-size:14px;color:var(--muted)}\n@media(max-width:760px){\n  main{width:min(100% - 30px,1040px);padding:30px 0 52px}\n  .meta{gap:6px 16px;margin-bottom:27px}\n  section{margin-bottom:27px;padding-bottom:23px}.entry-content h3{font-size:18px;gap:10px}\n  h3:after{display:none}\n  .split{grid-template-columns:1fr;gap:18px}\n  .timeline{grid-template-columns:1fr 1fr}\n  .step:nth-child(2){border-right:0}\n  .step:nth-child(-n+2){border-bottom:1px solid var(--rule-soft)}\n  .cards6{grid-template-columns:1fr 1fr;gap:10px}\n  .pay-card{min-height:98px;padding:10px}\n  .pay-card svg{height:60px}\n}\n@media(max-width:480px){\n  main{width:calc(100% - 26px)}\n  .timeline,.cards6{grid-template-columns:1fr}\n  .step{border-right:0;border-bottom:1px solid var(--rule-soft)}\n  .step:last-child{border-bottom:0}\n}\n@media(prefers-reduced-motion:reduce){}<\/p>\n<\/style>\n<div>\n<div class=\"meta\"><span><strong>Last Updated:<\/strong> 7 November 2026<\/span><span><strong>Brand:<\/strong> PhaeLun<\/span><\/div>\n<section>\n<h3><span class=\"n\">01<\/span>Orders and Order Changes<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long does order processing take?<\/div>\n<p class=\"faq-a\">Orders are typically processed within <strong>1\u20133 business days<\/strong> and are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Can I cancel an order?<\/div>\n<p class=\"faq-a\">You may request cancellation <strong>before dispatch<\/strong> by contacting support@phaelun.com. Once an order has been dispatched, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Can I change the delivery address?<\/div>\n<p class=\"faq-a\">You may request an address change <strong>before dispatch<\/strong>. After dispatch, changes are not guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">02<\/span>Payments<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Which payment methods are accepted?<\/div>\n<p class=\"faq-a\">Payments are processed through <strong>Stripe<\/strong>. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may appear where displayed at checkout.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Which currency is used?<\/div>\n<p class=\"faq-a\">Transactions are charged in <strong>$<\/strong>. Your card issuer or bank may apply its own conversion or cross-border charges where applicable.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">03<\/span>Shipping and Tracking<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Where do you ship?<\/div>\n<p class=\"faq-a\">We provide international shipping to <strong>European Union countries<\/strong>. Other supported countries or regions are those available for selection at checkout.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long does shipping take?<\/div>\n<p class=\"faq-a\">Estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Do orders include tracking?<\/div>\n<p class=\"faq-a\"><strong>Every order includes shipment tracking.<\/strong> Tracking is provided after dispatch once carrier data becomes available.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What does standard shipping cost?<\/div>\n<p class=\"faq-a\">Standard shipping is <strong>6$<\/strong>. Orders meeting <strong>50<\/strong> receive free standard shipping.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">04<\/span>Sizing Guidance<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How should I choose my size?<\/div>\n<p class=\"faq-a\">Use the Size Guide for general body measurements. <strong>Product-specific size information shown on an individual product page takes priority.<\/strong><\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">05<\/span>Returns<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long do I have to request a return?<\/div>\n<p class=\"faq-a\">For eligible normal returns, contact us within <strong>14 calendar days after receipt<\/strong>. For return assistance, contact support@phaelun.com before sending anything back.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What is the 48-hour return notice?<\/div>\n<p class=\"faq-a\">If possible, please contact us within <strong>48 hours<\/strong> after discovering a return issue so we can begin support promptly. This service guideline does <strong>not replace or shorten<\/strong> the 14-day return request window or any mandatory statutory rights.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Who pays return shipping?<\/div>\n<p class=\"faq-a\">For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Is there a restocking fee?<\/div>\n<p class=\"faq-a\"><strong>No restocking fee<\/strong> is charged.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">06<\/span>Exchanges<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Do you support exchanges?<\/div>\n<p class=\"faq-a\"><strong>Yes, direct exchanges are supported.<\/strong><\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Who pays exchange shipping?<\/div>\n<p class=\"faq-a\">For non-defective exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">07<\/span>Refunds<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How long do approved refunds take?<\/div>\n<p class=\"faq-a\">Our internal target is to process approved refunds within <strong>7 business days<\/strong> after return review. This does not extend or replace any mandatory statutory refund deadline.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How are refunds issued?<\/div>\n<p class=\"faq-a\">Approved refunds generally return to the <strong>original payment method<\/strong>. Banks and payment providers may require additional time to display the funds.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">08<\/span>Privacy and Payment Safety<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How is personal data handled?<\/div>\n<p class=\"faq-a\">We process personal data for order fulfilment, support, payment, fraud prevention and other lawful business purposes as described in our Privacy Policy.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">Should I email my card details?<\/div>\n<p class=\"faq-a\"><strong>No.<\/strong> Do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.<\/p>\n<\/div>\n<\/section>\n<section>\n<h3><span class=\"n\">09<\/span>Customer Support<\/h3>\n<div class=\"faq-item\">\n<div class=\"faq-q\">How can I contact our support team?<\/div>\n<p class=\"faq-a\">For orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact <strong>support@phaelun.com<\/strong>.<\/p>\n<\/div>\n<div class=\"faq-item\">\n<div class=\"faq-q\">What about EU withdrawal rights?<\/div>\n<p class=\"faq-a\">Where EU distance-selling rules apply, consumers generally have a <strong>14-day statutory right of withdrawal<\/strong> from receipt. Nothing in these policies limits mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Brand: 01Orders and Order Changes How long does order processing take? Orders are typically processed within 1\u20133 business days and are dispatched within 3 business days. Can I cancel an order? You may request cancellation before dispatch by contacting . Once an order has been dispatched, cancellation cannot be guaranteed. Can I change [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24228,"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24228"}],"wp:attachment":[{"href":"https:\/\/phaelun.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}