01Shipping Destinations
We provide international shipping to European Union countries. Other supported countries or regions are those available for selection at checkout.
02Order Processing and Dispatch
Orders are typically processed within 1–3 business days.
Orders are prepared for dispatch within 3 business days.
03Shipping Fees and Free Shipping
Standard shipping is 6$ for orders below the free-shipping threshold.
Orders reaching 50 receive free standard shipping.
04Shipping Timeline
The transit period is an estimate, not a guaranteed arrival date.
05Address Accuracy and Changes
Please verify your delivery address before submitting an order.
Address changes may be requested before dispatch by contacting support@phaelun.com. After dispatch, changes are not guaranteed and may depend on carrier procedures.
06Carriers and Tracking
Orders may be carried by DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order depends on destination, shipping route and operational arrangements.
Every order includes shipment tracking. Tracking information is provided after dispatch once carrier data becomes available.
07Delivery Delays
Transit estimates may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.
These factors do not remove any mandatory legal responsibility that applies to the merchant.
08International Orders, Customs and Duties
Displayed product prices include applicable tax under the website pricing configuration.
For international orders, destination-country customs duty, import charges and customs handling charges are the customer’s responsibility where applicable, unless mandatory law requires otherwise.
Tax included in the product price does not mean that every possible import duty or customs charge is prepaid.
09Lost Parcels
Contact our support team if a parcel has not arrived within a reasonable period or appears lost.
We will review the tracking information and investigate the shipment with the relevant carrier.
We may request reasonable delivery information where necessary for the investigation.
If the parcel is confirmed lost, we will offer an appropriate resolution of reshipment or refund.
10Customer Support
For shipping, tracking, address changes or delivery questions, contact support@phaelun.com.