Orders are typically processed within 1–3 business days and are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@phaelun.com. Once an order has been dispatched, cancellation cannot be guaranteed.

You may request an address change before dispatch. After dispatch, changes are not guaranteed and may depend on the carrier.

Payments are processed through Stripe. Primary card methods are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may appear where displayed at checkout.

Transactions are charged in $. Your card issuer or bank may apply its own conversion or cross-border charges where applicable.

We provide international shipping to European Union countries. Other supported countries or regions are those available for selection at checkout.

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Every order includes shipment tracking. Tracking is provided after dispatch once carrier data becomes available.

Standard shipping is 6$. Orders meeting 50 receive free standard shipping.

Use the Size Guide for general body measurements. Product-specific size information shown on an individual product page takes priority.

For eligible normal returns, contact us within 14 calendar days after receipt. For return assistance, contact support@phaelun.com before sending anything back.

If possible, please contact us within 48 hours after discovering a return issue so we can begin support promptly. This service guideline does not replace or shorten the 14-day return request window or any mandatory statutory rights.

For normal change-of-mind returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return shipping.

No restocking fee is charged.

Yes, direct exchanges are supported.

For non-defective exchanges, the customer pays both return shipping and replacement-item shipping. For damaged, defective, incorrect or incomplete goods, the merchant pays applicable return and replacement shipping.

Our internal target is to process approved refunds within 7 business days after return review. This does not extend or replace any mandatory statutory refund deadline.

Approved refunds generally return to the original payment method. Banks and payment providers may require additional time to display the funds.

We process personal data for order fulfilment, support, payment, fraud prevention and other lawful business purposes as described in our Privacy Policy.

No. Do not send a full card number, CVV, CVC, PIN or security code by ordinary customer-service email.

For orders, shipping, returns, refunds, exchanges, sizing, payments or general support, contact support@phaelun.com.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt. Nothing in these policies limits mandatory statutory consumer rights.